Medical Equipment Service Technician
4 weeks ago
We are seeking a skilled Medical Equipment Service Technician to join our team at STERIS. As a remote-based Customer-facing employee, you will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro-mechanical, and electronic units.
Key Responsibilities- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
- Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
- Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
- Provide Customers with information, pricing, and repair options, and build relationships with Sales to drive Customer experience and revenue opportunities.
- Support various locations within the assigned territory depending on service agreements and Customer needs.
- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
- Valid driver's license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills (MS Windows/email, navigation, mobile app, and ability to data input into multiple systems).
- Ability to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
- Overtime opportunity.
- Annual merit bonus, incentive, and commission plans.
- Company vehicle, fuel, vehicle maintenance, uniforms, and all necessary tools provided.
- Company-provided credit card, iPhone, and laptop.
- Business training/travel and all related expenses paid.
- Medical, vision, prescription, dental, and life insurance.
- 401(k) with a company match.
- Paid time off that accrues from day one and paid holidays.
- Service training and coaching program.
- Tuition assistance after one year of service.
- Opportunities for advancement.
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