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Service Desk Specialist

1 week ago

West Chester, Pennsylvania, United States County of Chester, PA Full time
Our Service Desk Specialist is an integral part of our Public Transportation team at the County of Chester, PA. This dynamic role involves providing top-notch customer service to current and prospective clients through the use of the call center system and customer comment/complaint database. Your primary focus will be on resolving customer queries and addressing concerns in a timely, efficient, and professional manner while maintaining confidentiality and discretion.

Main Tasks and Objectives
  • Manage incoming customer calls, emails, and in-person interactions, responding to inquiries and resolving any issues that may arise.
  • Proactively identify and address potential customer concerns, implementing solutions to enhance overall satisfaction and loyalty.
  • Develop and maintain collaborative relationships with internal teams, external partners, and stakeholders to ensure seamless communication and issue resolution.

Skills and Requirements
A minimum of 2 years of experience in customer-facing roles is necessary, along with a high school diploma or equivalent. Essential skills include excellent communication, problem-solving, and interpersonal skills, as well as the ability to maintain confidential information and handle confidential matters. Prior experience with public transit or school bus transportation service is highly valued.