Retail Banking Executive

At Guilford Savings Bank, we are seeking a highly skilled and experienced Retail Banking Executive to join our team. As a key member of our Retail Branch Management team, you will be responsible for driving business growth and achieving financial targets in your assigned branch.

Key Responsibilities:

• Develop and implement strategic plans to drive business growth and achieve financial targets.
• Lead and motivate Assistant Branch Manager and staff to exceed performance goals and deliver exceptional Client service.
• Foster a positive and collaborative work environment that encourages teamwork and professional development.

Client Relationship Management:

• Build and maintain strong relationships with Clients, local businesses, and community organizations through regular outside business appointments with prospective and existing clients.
• Collaborate with branch staff to develop relationship building strategies to ensure goal attainment and maximum satisfaction.
• Address Client inquiries, concerns, and escalations in a timely and professional manner.

Risk Management and Compliance:

• Ensure compliance with all banking regulations, policies, and procedures.
• Implement effective risk management practices to safeguard the bank's assets and reputation.
• Conduct regular audits and reviews to identify potential areas of risk or non-compliance and implement corrective actions as needed.

Performance Monitoring and Reporting:

• Monitor branch performance metrics and key performance indicators (KPIs) to track progress towards goals.
• Prepare regular reports for senior management highlighting achievements, pipelines, challenges, and opportunities.
• Utilizing CRM platform to capture client interactions, analyze data to identify trends and opportunities for relationship building, process improvement, and operational efficiency.

Staff Development and Training:

• Provide leadership and guidance to Assistant Branch Manager and staff, fostering a culture of continuous learning and development.
• Identify training needs and coordinate training sessions to enhance employee skills and knowledge.
• Conduct regular performance evaluations and provide constructive feedback to support career growth and development.

Salary: $80,000 - $120,000 per annum.

The ideal candidate will have three to five years of similar or related experience, proficiency in MS Office Suite, specifically WORD, EXCEL, and PowerPoint, and a two-year college degree or completion of a specialized course of study at a business or trade school. Bilingual proficiency (English/Spanish) is considered a desirable attribute.