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Patient Support Specialist

2 months ago

Irwin, United States Jushi Full time
Job Overview

THE TEAM:

Established in 2018 and based in Boca Raton, Florida, Jushi is a fully integrated, multi-state cannabis enterprise that creates and manages upscale retail outlets, premium brands, and state-of-the-art cultivation and processing facilities. Our innovative online platform is setting a new benchmark for a sophisticated, data-driven cannabis experience.

Since our inception, Jushi has expanded from a small team to over 1500 dedicated employees. We have successfully scaled our operations across seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, earning recognition as one of the top five cannabis companies to work for by Cannabis Business Times.

Our retail brand, BEYOND / HELLOTM, along with the recently acquired Nature's Remedy, operates more than two dozen retail locations nationwide, providing an exceptional in-store experience complemented by online reservations and express pickup services.


Every day, Jushi team members engage in the growth, cultivation, processing, and manufacturing of a diverse range of cannabis brands, including The Bank, The Lab, Tasteology, Nira + Medicinals, and Sèche, catering to a wide array of consumer and patient needs across multiple states.

THE OPPORTUNITY

The Patient Support Specialist plays a crucial role in delivering exceptional customer service and creating a unique shopping experience that drives sales performance. This position is primarily responsible for assisting customers and patients through a concierge-level service approach. The Patient Support Specialist manages daily operations within the retail environment while adhering to company policies and industry regulations.

KEY RESPONSIBILITIES:

  • Uphold the company’s mission statement and core values, maintaining high ethical standards and professionalism.
  • Deliver outstanding and accurate customer service by addressing inquiries and directing concerns appropriately.
  • Conduct guided tours of the sales floor, providing product recommendations based on thorough research of available offerings.
  • Maintain comprehensive knowledge of patient and member benefits, discounts, promotions, and encourage memberships for medical guests.
  • Follow product handling procedures, ensuring compliance with company safety and health policies as well as regulatory standards.
  • Ensure cleanliness and organization of the store by restocking items, sweeping, mopping, and sanitizing as needed.
  • Operate the cash register, computer-based POS system, and manage the cash drawer.
  • Collaborate with team members to achieve sales goals, enhance guest satisfaction, and meet compliance objectives within designated timelines.
  • Perform additional duties as assigned.

EDUCATION & EXPERIENCE:

  • High School diploma or General Education Development (GED) is required.
  • Associate or Bachelor's degree in any field is preferred.
  • A minimum of 2 years of customer service experience in a retail setting is required.
  • Strong computer, mathematical, language, and reasoning skills are essential.
  • Bilingual in Spanish is preferred.
  • Excellent multitasking abilities in both phone and in-person interactions.
  • Occasional local travel may be required.

PHYSICAL REQUIREMENTS:

  • Regularly perform desk-based computer tasks.
  • Frequent sitting is required.
  • Occasionally stand, walk, reach above shoulders, and engage in light to moderate lifting (up to 25 pounds).
  • Occasional twisting, bending, stooping, squatting, kneeling, or crawling may be necessary.

WHAT WE OFFER:

We provide a comprehensive benefits package that may include: Medical, Dental, Vision, Life Insurance, Short and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and a 401(k) plan.

ADDITIONAL NOTES:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the employee. Duties and responsibilities may change at any time with or without notice.

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.