Membership Clerk

Join the Boys & Girls Clubs of St. Lucie County team as a Membership Clerk, providing essential administrative support to our Club Director/School Based Club Director and other staff members.

The Membership Clerk is responsible for managing membership applications, maintaining accurate records, and providing exceptional customer service to our members and visitors.

• Process membership applications, ensuring accuracy and completeness
• Enter membership data into our Vision database program daily
• Prepare and issue membership ID numbers in a timely manner
• Monitor visitor attendance and maintain accurate records
• Produce periodic statistical reports on membership applications, attendance, and dues
• Collect fees and complete deposit slips
• Answer phones promptly and professionally, providing information and taking messages as needed
• Maintain electronic and hard copy filing systems, ensuring accuracy and accessibility
• Check the answering machine daily and respond to or forward messages as necessary
• Contact members with irregular attendance
• Inform members, visitors, and parents of our program options
• Maintain knowledge of all activities within the building and answer questions regarding Club policies and procedures
• Stamp, sort, and distribute incoming mail; handle outgoing mail
• Make photocopies of documents as required
• Communicate with supervisors regarding pertinent contacts from family, school, or significant others
• Follow policies and procedures in responding to emergencies and/or safety issues
• Promote and participate in open and effective communication and support with the team
• Attend and prepare for required meetings, such as staff meetings, in-service meetings, monitoring meetings, and staff training
• Treat all clients, parents, guardians, co-workers, supervisors, and community members with respect and dignity

• Report to scheduled shifts consistently and on time
• Follow policies, procedures, and rules of the organization
• Serve as a role model, demonstrating fairness, consistency, attentiveness, and effective conflict resolution
• Treat all club members, parents/guardians, co-workers, supervisors, and community members with respect and dignity
• Maintain confidentiality of those we serve
• Communicate with immediate supervisors regarding pertinent contacts from family, school, or significant others
• Follow policies and procedures in responding to emergencies and/or safety issues
• Promote and participate in open and effective communication and support with the team
• Maintain high program standards
• Ability to handle multiple phone lines effectively
• Proven ability to manage multiple priorities, with strong organization, detail, and process management orientation
• Working knowledge of office machines and equipment, such as fax machines and photocopiers
• Strong proficiency with computers, database entry, and the full Microsoft Office suite, email, and internet
• Excellent written and verbal communication skills, with above-average interpersonal skills
• Ability to read, analyze, and interpret data and information, applying appropriate judgment
• Passion for providing extraordinary customer service and working with people at all levels

Some travel may be required for training and/or other business purposes. The work environment is fast-paced, with flexibility to work schedules required due to changing business demands. General office conditions are the standard work environment, with standing, sitting, and walking.

Boys & Girls Clubs of St. Lucie County is an equal opportunity employer and a smoke, drug, and alcohol-free workplace.