Customer Experience Ambassador

5 days ago


Jamaica, New York, United States American Express Full time

**Delivering Exceptional Customer Experiences**

At American Express, we're committed to providing the world's best customer experience every day. As a Member Service Professional (MSP) in the Centurion Lounge, you'll be the face of our brand, delivering superior service to our premium Card Members.

**Your Key Responsibilities:**

  • Welcome and provide access to Card Members upon arrival
  • Take ownership of the customer experience from beginning to end
  • Create innovative solutions to resolve customer issues and concerns
  • Employ the Customer First philosophy in meeting customer needs and expectations
  • Provide concierge and lifestyle recommendations
  • Offer travel consultation and minimal reservation assistance
  • Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners

**What We're Looking For:**

  • Minimum 1 year recent experience servicing premium customers
  • Airline, lounge, or travel industry experience is preferred (travel reservation experience a plus)
  • Passion for servicing customers with proactive solutions
  • Exceptional communication skills, delighting the customer with every single interaction
  • The ability to listen to customer needs and offer confident recommendations
  • Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
  • The ability to rely and collaborate with colleagues in a fast-paced team environment
  • Ability to make decisions quickly and effectively in unanticipated situations
  • Must be resourceful and capable of using the Internet effectively in a face-to-face customer environment
  • Ability to utilize and switch between multiple technology platforms with ease
  • Adapt to an ever-changing environment and be resilient
  • Ability to work flexible shifts, including nights, weekends, and holidays

**Benefits:**

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

**American Express is an Equal Opportunity Employer:**

We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.



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