Customer Experience Ambassador
5 days ago
**Delivering Exceptional Customer Experiences**
At American Express, we're committed to providing the world's best customer experience every day. As a Member Service Professional (MSP) in the Centurion Lounge, you'll be the face of our brand, delivering superior service to our premium Card Members.
**Your Key Responsibilities:**
- Welcome and provide access to Card Members upon arrival
- Take ownership of the customer experience from beginning to end
- Create innovative solutions to resolve customer issues and concerns
- Employ the Customer First philosophy in meeting customer needs and expectations
- Provide concierge and lifestyle recommendations
- Offer travel consultation and minimal reservation assistance
- Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners
**What We're Looking For:**
- Minimum 1 year recent experience servicing premium customers
- Airline, lounge, or travel industry experience is preferred (travel reservation experience a plus)
- Passion for servicing customers with proactive solutions
- Exceptional communication skills, delighting the customer with every single interaction
- The ability to listen to customer needs and offer confident recommendations
- Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
- The ability to rely and collaborate with colleagues in a fast-paced team environment
- Ability to make decisions quickly and effectively in unanticipated situations
- Must be resourceful and capable of using the Internet effectively in a face-to-face customer environment
- Ability to utilize and switch between multiple technology platforms with ease
- Adapt to an ever-changing environment and be resilient
- Ability to work flexible shifts, including nights, weekends, and holidays
**Benefits:**
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
**American Express is an Equal Opportunity Employer:**
We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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