Telecommunications Representative

Job Overview:

MercyOne Northeast Iowa, a leading healthcare provider in the region, seeks a skilled Telecommunications Representative to join its team. As a key member of our customer service team, you will play a vital role in providing exceptional support to patients, visitors, and staff through effective communication and technical expertise.

About the Role:

This is an excellent opportunity for individuals who are passionate about delivering top-notch customer service and possess strong technical skills. As a Telecommunications Representative, you will be responsible for receiving and answering incoming calls, transferring calls, taking messages, and responding to emergency situations. You will work closely with various departments to ensure seamless communication and provide critical support during emergencies.

Responsibilities:

The ideal candidate will have excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely. They should also possess strong problem-solving skills, attention to detail, and the ability to multitask effectively. Proficiency in medical terminology and experience working in a healthcare setting would be advantageous.

Requirements:

To be successful in this role, you must have:

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• A high school diploma or equivalent (GED)">
• At least two years of customer service/phone experience">
• Experience with medical terminology or working in a medical setting (preferred)">
• Excellent verbal and written communication skills">
• Strong problem-solving skills and attention to detail">
• Ability to multitask and work independently

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Benefits:

We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience, along with a comprehensive benefits package that includes wellness programs, personalized health, dental, and vision plans, paid time off, long- and short-term leave, retirement planning, and life insurance coverage.

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