Automobile Center Store Associate

4 days ago

Monroeville, Pennsylvania, United States Sam's Club Full time
Job Summary

As a Tire & Battery Center Technician at Sam's Club, you will play a crucial role in providing safe and efficient service in both the sales and service areas of the department. Your primary responsibility will be to deliver exceptional customer service, ensuring that our members receive the best possible experience. You will work collaboratively with other associates to meet the member's expectations and contribute to the overall success of the club.

Key Responsibilities
  • Be a Team Member: Collaborate with team members to fulfill sales and service requests, educate other associates on tools, tasks, resources, and mentor new technicians. Develop strong interpersonal skills to provide safe and efficient customer service.
  • Be an Expert: Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality. Show expertise in Point of Sale systems, phone, and in-person selling techniques.
  • Be a Techie: Leverage digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilize handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
  • Be an Owner: Communicate equipment, tools, and supplies needs to the TBC Lead. Track and monitor returns and special orders. Operate cash registers, process transactions, and work hands-on in the physical area. Maintain accurate inventory, audit, safety, and compliance standards. Report TBC complaints, safety hazards, and problems with products, services, and work areas. Complete paperwork, logs, and other required documentation. Ensure merchandise is packaged, labeled, and stored in accordance with company policies and procedures.
  • Be a Talent Ambassador: Be a brand advocate by valuing the member's experience in the TBC area and modeling high-quality service and products. Develop, influence, and inspire others to work in a style that is respectful, supportive, and team-oriented. Understand roadblocks and assist in training team members.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans. Use the Open Door Policy and apply these in executing business processes and practices.
  • Complete work assignments and priorities by using policies, data, and resources. Collaborate with managers, co-workers, customers, and other business partners. Identify priorities, deadlines, and expectations. Carry out tasks, communicate progress and information, determine and recommend ways to address improvement opportunities, and adapt to and learn from change, difficulties, and feedback.

What We Offer

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:
  • Health benefits: medical, vision, and dental coverage
  • Financial benefits: 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Education Benefits

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://www.walmartcareers.com.

The hourly wage range for this position is $19.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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