Retail Lending Operations Manager

16 hours ago


Winona, Minnesota, United States Merchants Bank Full time

Job Title: Retail Lending Operations Manager

Location: Merchants Bank locations in MN and WI

We are seeking a skilled Retail Lending Operations Manager to oversee and participate in the underwriting, processing, and loan documentation fulfillment processes for consumer loans and credit card applications received via Universal Bankers, Credit Card Staff, and Online. This role requires excellent communication and leadership skills, with 10+ years of proven success in consumer lending including second mortgage activity.

Key Responsibilities:

  • Direct, oversee, and assist with training, development, documentation, and implementation of consistent processes and procedures.
  • Work in cooperation with other departments to provide consistent, exceptional customer experiences.
  • Train and mentor direct reports to advance their job knowledge and assist in achieving career goals.

Requirements:

  • A thorough understanding of consumer loan documentation.
  • The ability to train and mentor direct reports.
  • Exceptional communication and leadership skills.
  • 10+ years of proven success in consumer lending including second mortgage activity.

Estimated Salary Range: $70,000 - $90,000 per year, depending on experience.



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