Care Management Support Coordinator II

1 month ago


Peoria, Arizona, United States BCforward Full time
Job Title: Care Management Support Coordinator II

BCforward is seeking a highly motivated Care Management Support Coordinator II to join our team. As a key member of our care management team, you will play a critical role in supporting administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.

Key Responsibilities:
  • Support administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.
  • Serve as a point of contact to members, providers, and staff to resolve issues and document member records in accordance with current state and regulatory guidelines.
  • Provide outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
  • Support members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
  • Apply working knowledge of assigned health plan(s) activities and resources.
  • Serve as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
  • Support member onboarding and day-to-day administrative duties, including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
  • Document and maintain non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
  • Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
Requirements:
  • 1-2 years' experience in fast-paced call center.
  • At least 2 years of prior Healthcare experience.
  • Ability to adapt to change.
Preferred Skills/Experience:
  • Sales experience highly preferred.
  • Bilingual in Spanish a plus.

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



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