Call Center Team Lead

2 days ago


Clearwater, Florida, United States Evara Health Full time
Job Summary

Evara Health is seeking a skilled Call Center Supervisor to oversee the daily operations of our customer service team. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing staff, and driving business results.

Key Responsibilities
  • Develop and implement effective staffing schedules to meet customer demand
  • Monitor and analyze customer service metrics to identify areas for improvement
  • Provide coaching and guidance to customer service representatives to enhance their performance
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Stay up-to-date with industry trends and best practices to continuously improve customer service processes
Requirements

To be successful in this role, you will need:

  • Three years of experience in a call center setting, with at least two years in a supervisory role
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
What We Offer

Evara Health is committed to providing a supportive and inclusive work environment. As a Call Center Supervisor, you will enjoy:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic team environment


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