Customer Service Representative

3 days ago

Ellicott City, Maryland, United States Howard County Library System Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist at the Miller Branch of the Howard County Library System. As a key member of our team, you will be responsible for providing exceptional customer service to our patrons, answering their borrowing and directional inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Register customer information into our database and issue borrower cards
  • Check materials in and out, resolve customer issues, and reconcile records as required
  • Provide service to the public by answering customers' borrowing and directional inquiries in person and by telephone
  • Collect, handle, and tabulate money, sort and return materials to designated locations within the system, and participate in collection maintenance and shelf reading as assigned
  • Participate in opening and assist with closing of building as assigned, responsible for assigned projects within the Customer Service Department, and attend staff meetings and training sessions
  • Perform other duties and special projects as assigned, maintain regular and predictable attendance, and adhere to all policies and procedures
Requirements
  • High School diploma or equivalency certificate
  • People skills-ability to work effectively with others and enjoy it
  • Exemplifies extraordinary customer service skills, demonstrated passion for working with a diverse public, and ability to read, write, speak, and understand English effectively
  • Ability to understand and retain detailed instructions, accurate keyboard skills, tech savvy-ability to use programs/processes such as the Internet, office applications, as well as other library-related programs, and ability to use a cash register
  • Current valid driver's license
Physical Standards
  • Job allows for variance in work routine, requiring considerable amounts of standing, walking, bending, reaching, pushing, pulling, and sitting
  • Activity required, such as carrying bags or boxes of books or arranging rooms for events and classes
  • Some driving required
Additional Details
  • Full-time; 37.5 hours per week; Monday - Saturday, days, evenings, and weekends, alternating Fridays and Saturdays; maximum of two Sundays out of four
  • Evenings and weekends also may be required for HCLS signature events
  • Salary Range: $34,465 - $60,434/annually; Grade 3
  • Position located at the Miller Branch
  • Works under the supervision of the Customer Service Supervisor
  • Applications accepted through Friday, October 11, 2024 at 4 PM

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