Sales Associate

4 weeks ago


Clarkston, United States Ace Hardware Full time
About Us

We are a locally owned and operated chain of Ace Hardware stores, dedicated to promoting the 'Neighbors Serving Neighbors' environment. Our culture values employee creativity and ideas while delivering exceptional customer experiences. We celebrate diversity and invest in our employees' growth, along with the company's.

Job Summary

A Sales Associate is responsible for working closely with customers to understand their needs, answer questions about products, and recommend solutions. This role involves promptly resolving customer complaints and ensuring maximum client satisfaction.

Key Responsibilities
  • Maintain high visual standards in the store
  • 'Go the extra mile' to drive sales
  • Collaborate with coworkers for excellent customer service
  • Build productive relationships with customers
  • Suggest ways to improve sales, such as planning marketing activities or changing store design
  • Ensure cleanliness of the front area
  • Answer phones within three rings and assist callers or connect them with team members
  • Assess customer needs and provide assistance on product features
  • Greet customers upon entry and thank them upon exit
Benefits
  • Ongoing paid training and development opportunities
  • Chances for career advancement
  • Fantastic team environment
  • Competitive wages
  • Generous employee discounts
  • PTO for part-time and full-time employees
Requirements
  • Deliver exceptional customer service to shoppers
  • Be willing to learn multiple departments within the store
  • DIV experience is welcomed, but we will train you
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus
  • Ability to perform under pressure
  • Availability to work flexible shifts

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