Sales Associate
20 hours ago
Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store environment.
Key Responsibilities:
- Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers.
- Maintain knowledge of current sales and promotions, and maintain pricing and visual standards.
- Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
- Participate in visual directives, including monthly store sets and zone maintenance.
Customer Experience:
- Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
- Ensure prompt resolution of customer concerns.
- Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
- Reinforce buying decisions at the checkout and achieve add-on goals, including gift card sales.
- Sign up clients for the reward program.
- Build and maintain a solid customer following through clienteling and wardrobing.
- Maintain consistent client communication through the utilization of customer books.
Operational Excellence:
- Support replenishment activities that keep the store full and abundant.
- Assist with locate fulfillment.
- Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
- Assist with boutique cleanliness and organization.
Teamwork and Growth:
- Promote an inclusive, collaborative approach to problem-solving.
- Seek personal developmental opportunities and readily solicit feedback.
- Other duties as assigned.
Qualifications:
- High School diploma or equivalent.
- Retail or sales experience preferred.
- Must be 18 years of age or older.
- Excellent communication skills.
- Excellent customer service skills.
- Able to learn or adapt to technology provided by the company.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Able to communicate with customers, Associates, and Management.
- Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays, is required.
Physical Requirements:
- Constant Walking/Standing - 67-100% of 8-hour shift.
- Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
- Frequent Climbing - 34%-66% of 8-hour shift.
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