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Healthcare Access Coordinator

2 weeks ago

Helena, Montana, United States The Staff Pad Full time

Job Overview:

The Staff Pad has partnered with a client in Montana who strives to be the gold standard for healthcare. We are seeking a Healthcare Access Coordinator to support their mission.

This role plays a crucial part in ensuring a seamless and patient-centered experience at a specialty clinic. As a key member of the team, you will provide a welcoming demeanor and exceptional communication skills, making a lasting impression on patients accessing healthcare services.

Key Responsibilities:
  • Greet and assist patients, creating a positive first impression and optimizing satisfaction.
  • Collect and verify patient demographic and insurance information with precision for accurate reimbursement.
  • Manage patient registration and appointment scheduling, maintaining efficient clinic operations.
  • Handle incoming calls, address inquiries, collect copayments, and update schedules.
  • Guide patients through preparation instructions, arrival times, and payment expectations to ensure a successful visit.
  • Maintain a thorough knowledge of policies, patient rights, HIPAA, and other essential information to educate patients or refer them to appropriate resources.
  • Collaborate with patients, provider offices, and care teams to support appointment coordination and follow-up care.
Requirements and Qualifications:
  • High school diploma, GED, or HiSET GED preferred.
  • 1-2 years of experience in hospital admissions, provider offices, or customer service roles in healthcare preferred.
  • Familiarity with medical terminology and healthcare scheduling systems is an asset.
  • Excellent interpersonal skills and ability to manage multiple tasks in a fast-paced environment.