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Retail Beauty Specialist

2 weeks ago


Charleston, West Virginia, United States Ulta Beauty Full time
About Us
Ulta Beauty is the largest North American beauty retailer, offering over 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points. Our company is dedicated to delivering an unparalleled guest experience, and we're committed to empowering our associates to make a difference in the lives of our guests. As a champion of our mission, vision, and values, you'll be responsible for providing an exceptional experience for all guests by engaging each guest to determine their individual needs. This includes conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned.

Key Job Responsibilities
The Beauty Experience Associate is responsible for delivering an unrivaled guest experience while driving sales goals. Key responsibilities include:
  • Contributing to meeting or exceeding retail and service sales, guest loyalty, omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
  • Ensuring each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
  • Courteously handling customer service, sales, refunds, and exchanges and assisting with on-line orders.
  • Performing makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.

Requirements
To succeed in this role, you should have:
  • A passion for guest service and competency for selling.
  • Proficient with basic technology (e.g., Point of Sale system and Apple devices).
  • Ability to build and maintain strong customer relationships.
  • Ability to troubleshoot.
  • Ability to work independently and as part of a team.