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Night Auditor

1 month ago

Bismarck, North Dakota, United States Wingate Inn Bismarck, ND Full time
Job Title: Night Auditor

At Wingate Inn Bismarck, ND, we are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during the night shift.

Key Responsibilities:
  • Check guests in and out, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned, including guest room tours, concierge services, special guest requests, etc.
Requirements:
  • High School diploma/Secondary qualification or equivalent.
  • Experience with Marriott, Hilton, IHG, Wyndam, or Hyatt processes and standards.
  • The ability to perform the following:
    • Frequently standing up behind the desk and front office areas.
    • Carrying or lifting items weighing up to 50 pounds/23 kilograms.
    • Handling objects, products, and computer equipment.
    • Basic computer skills to operate various property management and reservations systems, etc.
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule, including nights, weekends, and/or holidays.
Benefits:
  • Team-driven and values-based culture.
  • Medical/Dental/Vision.
  • Vacation & Holiday Pay.
  • Same-day pay available.
  • Employee Assistance Program.
  • Career Growth Opportunities/Manager Training Program.
  • Reduced Room Rates throughout the portfolio.
  • Third-Party Perks (Movie Tickets, Attractions, Other).
  • 401(k).
  • Employee assistance program.
  • Employee discount.
  • Flexible schedule.
  • Flexible spending account.
  • Life insurance.
  • Parental leave.
  • Referral program.