Information Technology Support Specialist Lead

2 weeks ago


WilkesBarre, Pennsylvania, United States The Pennsylvania State University Full time
Campus Technology Team Member

Penn State Hazleton is seeking a skilled Information Technology Support Specialist to join its team. The successful candidate will provide technical support to students, faculty, and staff, ensuring the smooth operation of technology in classrooms and labs. This role requires strong problem-solving skills, excellent communication abilities, and a willingness to work collaboratively with various departments.

Key Responsibilities:
- Troubleshoot and resolve user issues related to instructional technologies, audio-visual systems, and other equipment
- Collaborate with IT department members to design and implement solutions for audio-visual integration and technology enhancement
- Provide training to students, faculty, staff, and external groups on technology equipment usage and lab setup
- Manage and maintain technology inventory, including documentation and life cycle planning
- Communicate with the campus community regarding technology issues and updates

Required Skills and Qualifications:
- High School Diploma/GED or Vocational Training/Degree; Bachelor's degree preferred
- 2 years of related experience or equivalent combination of education and experience
- Experience with computer support, event management, and AV systems
- Ability to travel regionally as needed
- Valid driver's license and successful completion of motor vehicle records check and Standard Background check required

The Pennsylvania State University is committed to advancing diversity, equity, inclusion, and sustainability in all forms. We value individual uniqueness and foster a culture of inclusion that supports diverse initiatives.

Estimated Salary Range: $46,400 - $67,300 per year

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