Sales Floor Associate

4 weeks ago


Pittsburgh, Pennsylvania, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Floor/Customer Service Team Member to join our team at Michaels Stores. As a Sales Floor/Customer Service Team Member, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and supporting the sales floor and customer service teams.

Key Responsibilities
  • Provide fast and friendly check-out experiences, execute cash handling to standards, and engage customers on the benefits of our Rewards program.
  • Merchandise recovery and maintenance, support the merchandise return/go back process, and participate in the truck un-load and stocking processes.
  • Support shrink and safety programs, assist with Omni-channel processes, and execute a well-merchandised and in-stock store.
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
  • Cross-trained in Custom Framing selling and production.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting, taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press.

Work hours include nights, weekends, and early mornings.


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