Patient Service Representative

1 week ago


Arden, United States Allergy Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients, ensuring a smooth and efficient experience from registration to checkout.

Key Responsibilities
  • Register patients and collect demographic and insurance information
  • Answer phone calls and respond to patient inquiries in a professional and courteous manner
  • Schedule appointments and prepare patient charts for the next day
  • Collect payment from patients at the time of service and post charges into the practice management system
  • Balance daily transactions and reconcile encounters with payment transactions
  • Assist with other front office duties as needed, including maintaining patient confidentiality and complying with HIPAA guidelines
Requirements
  • High school diploma required; minimum of two years of experience in a medical office or customer service position
  • Proven success asking for payment, making change, and balancing a cash drawer
  • Working knowledge of basic managed care terminology and practices
  • Familiarity with scheduling and rearranging appointments effectively
  • Comfortable using email, word processing, and interacting with Internet applications
  • Working knowledge of practice management and electronic health record software (GE Centricity a plus)
What We Offer

As a Patient Service Representative at Allergy Partners, you will have the opportunity to work in a fast-paced and dynamic environment with a team of dedicated professionals. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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