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Senior Assistant Manager

1 month ago

Milford, Connecticut, United States The Clothing Cove Full time
Job Summary

The Senior Assistant Manager plays a key role in supporting the Store Manager in driving business results through effective coaching of the store team. This includes sales and profit growth, expense control, promotional and merchandising execution, store management and team development, and exceptional customer experience.

Key Responsibilities:

  • Leads and supports customer service and staff engagement in the store and online shopping experience.
  • Greets every customer with enthusiasm and maintains a positive attitude at all times.
  • Proactively engages with customers, reads cues, and responds appropriately.
  • Educates each customer on current promotions and merchandise assortment to support buying decisions.
  • Supports a caring, fun, and engaging work environment for the team and a wow shopping experience for customers.
  • Treats all customers and coworkers with respect and professionalism, supporting the company's branding.
  • Drives profitable sales, protects company assets, and supports the Company Handbook in partnership with the Store Manager.
  • Monitors store performance targets and benchmarks, using objective business analysis to evaluate business choices.
  • Observes trends and patterns to determine root causes of problems and identify solutions.
  • Recruits and networks within the market to ensure the store has appropriate staffing levels, recommending sound hiring decisions to the Store Manager.
  • Builds high-performing teams that can accomplish company goals, initiatives, and priorities, and builds productive relationships across the area or district and the industry.
  • Fosters a positive, motivating work environment by providing support, encouragement, and regular feedback to inspire and empower team members.
  • Communicates clearly and objectively, building commitment and demonstrating support for company initiatives.
  • Supports store opportunities that are consistent with company strategies and takes action to address these opportunities.
  • Executes changes in initiatives and direction appropriately and timely to drive results.

Requirements:

  • Positive attitude and 1-3 years of experience in a retail environment.
  • Energetic, results-oriented, and competitive with a drive to succeed.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively communicate both written and verbally.
  • Ability to work 40 hours per week, based on business needs.
  • Store hours will be between Tuesday and Saturday from 9:30am to 6pm, but some events and situations may determine other hours.
  • A valid driver's license.
  • Computer skills necessary.
  • Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
  • Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags.
  • Must be able to move around the store for prolonged periods to greet and assist customers.
  • Must be able to communicate with customers in person, electronically, and telephonically.
  • Must be able to frequently move merchandise to and from the stock room to sales floor.
  • Must be able to operate a Point of Sale system, registers, and hand-held devices efficiently and accurately.