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Assistant Supervisor, Store Operations

2 months ago


WheatonGlenmont, Maryland, United States Macy's Full time
Job Summary

We are seeking a highly skilled Assistant Supervisor to join our team at Macy's Wheaton store. As a key member of our leadership team, you will be responsible for providing exceptional customer service, leading store activities, and supporting daily leadership priorities.

Key Responsibilities
  • Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues to optimize the customer experience and support sales volume.
  • Manage customer service issues to completion, ensuring a positive experience for all customers.
  • Lead store activities to ensure customer readiness and exceptional presentation standards, alerting management to any opportunities for improvement.
  • Role model ability to build lasting customer relationships, providing feedback and redirection to colleagues to foster the same behaviors.
  • Execute store opening and closing procedures, including access to alarm systems and keys.
  • Manage workload reports, leading a process if necessary, and contribute to a proactive and solution-oriented customer-centric culture.
  • Meet with management to monitor sales floor activities and support activities, overseeing colleague execution and completion of daily Fulfillment responsibilities.
  • Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-ins.
  • Have practical knowledge of store systems, including POS, MPOS, RF equipment, MyClient, and MyStore App, and ability to educate others.
  • Assist colleagues with timekeeping issues and employee relations matters, ensuring regular, dependable attendance and punctuality.
Qualifications and Competencies
  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Physical Requirements
  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders
  • Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
  • Frequently lift/move up to 50lbs