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Assistant Supervisor, Store Operations
2 months ago
We are seeking a highly skilled Assistant Supervisor to join our team at Macy's Wheaton store. As a key member of our leadership team, you will be responsible for providing exceptional customer service, leading store activities, and supporting daily leadership priorities.
Key Responsibilities- Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues to optimize the customer experience and support sales volume.
- Manage customer service issues to completion, ensuring a positive experience for all customers.
- Lead store activities to ensure customer readiness and exceptional presentation standards, alerting management to any opportunities for improvement.
- Role model ability to build lasting customer relationships, providing feedback and redirection to colleagues to foster the same behaviors.
- Execute store opening and closing procedures, including access to alarm systems and keys.
- Manage workload reports, leading a process if necessary, and contribute to a proactive and solution-oriented customer-centric culture.
- Meet with management to monitor sales floor activities and support activities, overseeing colleague execution and completion of daily Fulfillment responsibilities.
- Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-ins.
- Have practical knowledge of store systems, including POS, MPOS, RF equipment, MyClient, and MyStore App, and ability to educate others.
- Assist colleagues with timekeeping issues and employee relations matters, ensuring regular, dependable attendance and punctuality.
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders
- Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
- Frequently lift/move up to 50lbs