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Sales Associate

2 months ago

Lake Zurich, Illinois, United States Scenthound Full time
About the Position

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales Associate at Scenthound. As a key member of our sales team, you will play a crucial role in driving sales, increasing average ticket size, and recommending add-on products or services to our customers.

Key Responsibilities
  • Manage leads through our CRM system and schedule appointments to ensure seamless customer experiences.
  • Drive membership sales in-store and on the phone through health and wellness education, highlighting the benefits of our membership-based business model.
  • Identify customer needs and recommend appropriate products or add-on services during each visit, ensuring a personalized experience for every customer.
  • Assist in maintaining a knowledgeable team that prioritizes dog wellness and safety, upholding our high standards for quality and customer satisfaction.
  • Collaborate with management to ensure efficient scheduling and adherence to key performance indicators (KPIs), driving business growth and success.
  • Provide leadership and mentorship to other team members, fostering a positive and supportive work environment.
  • Uphold quality standards through hands-on participation and training, ensuring that every customer interaction meets our high expectations.
  • Communicate effectively with both customers and upper management, ensuring seamless communication and collaboration throughout the organization.
  • Assist in resolving customer concerns and ensuring client satisfaction, providing exceptional customer service at every touchpoint.
  • Ensure the safety of dogs and team members at all times, adhering to our strict sanitary and cleaning practices.
Requirements
  • Strong sales and customer service experience, preferably in a membership-based business.
  • Ability to effectively communicate with team members and customers, both verbally and in writing.
  • Leadership and coaching skills to support team development and growth.
  • Attention to detail and ability to problem-solve, ensuring seamless customer experiences.
  • Proficiency in computer/technology systems, including CRM software and point-of-sale systems.
  • Accountability and commitment to high-quality service, upholding our high standards for customer satisfaction.
Benefits
  • Competitive hourly base pay, plus participation in the tip pool.
  • Opportunity to earn monthly bonuses based on performance, driving business growth and success.
  • Potential for growth within the company, providing opportunities for career advancement and professional development.
  • Closed Sundays (except for rare exceptions), ensuring a healthy work-life balance.
  • Full-time employees are eligible for medical, dental, and vision insurance benefits, providing comprehensive coverage for our team members.
  • Merit-based pay increases, recognizing and rewarding individual contributions to the organization.
  • Paid Time Off (PTO) for full-time and part-time employees, ensuring that our team members have the time and resources they need to recharge and refocus.
  • No late evening hours, providing a safe and healthy work environment for our team members.