Senior Refrigeration Technician

Easy Ice LLC is seeking an experienced Sr. Field Service Refrigeration Technician to join our New York team. As a critical, customer-facing role, this position requires the highest level of professionalism, problem-solving, and communication skills.

The successful candidate will be responsible for providing technical service to maintain ice machines at various locations, delivering exceptional customer service, and driving service success to improve customer satisfaction and retention.

• Provide service and customer support during field visits, building positive relationships with customers.
• Capable of replacing compressors, expansion valves, and other refrigeration components.
• Manage on-site remote and standard installation, repair, maintenance, and test tasks.
• Diagnose service problems down to the component.
• Mentor and train junior installers and technicians.
• Complete timely and detailed service reports on jobs performed at each site using the field automation system.
• Purchase parts, supplies, materials in the field as required.
• Operate and maintain company vehicles according to established policies and procedures.

• Sufficient proven field service refrigeration experience (5+ years desired).
• Demonstrated track record of delivering the highest level of customer satisfaction.
• Working knowledge of mobile tools and applications.
• Refrigeration or EPA Universal License; required.
• Strong command of company policies and procedures.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
• A desire to continually increase knowledge of the industries served and products, services, and processes offered.
• Exhibit good decision-making, analytical problem-solving, and excellent organizational abilities.
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills.
• The employee is often required to stand, walk, sit, use ladders, use hands to manipulate, handle, or feel surfaces, parts, and tools, reach with hands and arms, and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 75 pounds.
• Stands for extended periods of time (8+ hours per day).
• While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels.
• Drive a vehicle for up to 35 percent of the hours worked.
• Ability to work flexible shifts and adapt to changing work schedules.

• Company Vehicle & Cell Phone.
• Excellent Medical/Dental/Vision/Group Life.
• 401k Company Match.
• PTO and Holiday Pay.
• Fitness Membership Reimbursement.
• Provide HVAC Tools needed to complete the job.

Easy Ice LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service, and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.