IT Support Specialist
20 hours ago
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders. As a Corporate IT Support Coordinator, you will play a critical role in ensuring the smooth operation of our IT systems and providing top-notch support to our employees.
About the Role:
This position provides hardware and software support, general IT assistance, and advice to Live Nation Entertainment staff based in various locations. You will respond to requests for assistance via multiple channels, including walk-up and online support requests. Additionally, you will log all calls received and keep them updated, ensuring accurate status monitoring.
Key Responsibilities:
* Minimize downtime of laptop services through proactive support and regular maintenance
* Advise customers on best practices for data retention, email usage, and desktop software application
* Perform operational and maintenance activities on printers, conference rooms, and networks in accordance with procedures provided by the relevant team manager
* Complete administration tasks to enhance team working efficiency, such as call logging, calendar entries, time management, and knowledge transfer
* Maintain awareness of industry developments and participate in knowledge sharing, keeping up-to-date with new technologies developed internally to enhance business processes
Requirements:
* Previous experience evidencing sound technical skills with hardware builds, installs, and maintenance of desktops and laptops, including Macs
* Wide range of demonstrable technical knowledge, including operating systems, desktop applications (Windows 7, 8, 10 / MS Office / Office 365/ Server 2012_16 / Exchange / Mac OS X, 11, 12)
* Keen knowledge of VPN, RDP, OWA, and other 'remote working' tools
* General understanding of IP networking and data infrastructures, including wireless network solutions and Active Directory
Benefits:
* Medical, Vision, and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
* Generous paid time off policy, including paid holidays, sick time, and paid days off for your birthday, free concert tickets
* 401(k) program with company match, Stock Program
* New parent programs & support, including caregiver leave and childcare cash, infertility support
* Tuition reimbursement, student loan repayment internal growth and development programs & trainings
* Volunteer time off, crowdfunding network
Compensation:
$20.38 - $25.48 per hour
The expected compensation for this position takes into account factors such as market location, qualifications, skills, and experience.
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