Trade Floor Support Team Lead
6 days ago
We are seeking an experienced Trade Floor Support Team Lead to join our team in NYC. This is a permanent opportunity with a competitive base salary and discretionary bonus, offering room for growth.
About the Role:
Company OverviewThe client is an established bank in NYC, providing real-time technical support to traders and departments. The successful candidate will be responsible for troubleshooting and resolving issues to minimize trading disruptions, while managing support tickets to closure.
Salary and Benefits
The estimated annual salary for this role is $120,000 - $150,000, depending on experience. In addition to a competitive base salary and discretionary bonus, we offer a range of benefits, including opportunities for growth and development.
Job Description
- Lead and mentor the Infrastructure and Application Support team in New York, coordinating with IT teams and external partners for seamless support and integration.
- Monitor system performance, ensure timely updates and patches, and manage system backups and disaster recovery plans.
- Act as the primary point of contact between the trading floor, supporting departments, and IT, escalating issues as necessary.
- Communicate with traders and the business to understand their needs, provide solutions, and prepare reports on system performance and support activities.
Requirements
- 7+ years of experience providing IT support in a trading floor environment.
- Experience with people management.
- Proficient in trading systems, financial applications, and Microsoft server technologies (e.g., Active Directory, Exchange, SQL).
- Knowledgeable in Microsoft 365/Azure, VMware virtualization, SCCM, Citrix, and data backup technologies, with an understanding of ITIL processes.
What We Offer
A permanent opportunity with an established firm in NYC, competitive base salary, discretionary bonus, and room for growth. If you have the skills and experience required for this role, please apply today.
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