Software Development Engineer, CSAI Model Training Specialist

4 weeks ago


Austin, Texas, United States Amazon Full time
About the Role

We are seeking a highly skilled Software Development Engineer to join our CSAI Model Training team at Amazon. As a key member of this team, you will be responsible for developing and implementing predictive simulation and evaluation models for real-time customer support predictions.

You will work closely with our science and engineering teams to develop and integrate platform features that enable teams to train, evaluate, and deploy high-quality machine learning/LLM conversational customer support agents that participate in real-time contact resolution.

Key Responsibilities
  • Develop and implement predictive simulation and evaluation models for real-time customer support predictions
  • Collaborate with science and engineering teams to develop and integrate platform features
  • Work closely with Applied Scientists to ensure functioning dependencies for training and evaluation are met
  • Drive system architecture, spearhead best practices, and mentor junior engineers
About the Team

Our team accelerates sciences ability to train large language models while maintaining and improving the model quality bar. We automate measuring & evaluating quality against a baseline of what good contact handling looks like, detecting drift, and triggering retraining.

We track the training data and prompt lineage, so we can evaluate and optimize model performance.

Requirements
  • 3+ years of non-internship professional software development experience
  • 2+ years of non-internship design or architecture of new and existing systems experience
  • Experience programming with at least one software programming language
What We Offer

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage, Maternity and Parental Leave Options, Paid Time Off (PTO), and 401(k) Plan.



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