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Store Team Member

1 week ago


Plano, Texas, United States Michaels Stores, Inc. Full time
About Us: Michaels Stores, Inc. is committed to fuelling the joy of creativity in our customers. As a team member, you will be part of a dynamic and supportive environment that encourages innovation, collaboration, and personal growth.

Your Role: As a Part Time Team Member, you will play a crucial role in delivering exceptional customer experiences and creating a positive shopping atmosphere for our customers. Your responsibilities will include helping customers find the perfect products, ensuring they have a seamless checkout experience, and participating in stock management, planograms, and maintaining a visually appealing store environment.

About the Job: This part-time position requires flexibility, adaptability, and a passion for delivering outstanding customer service. You will work closely with other team members to achieve sales targets and consistently strive for excellence in every interaction. As a valued member of our store team, you will be expected to maintain high levels of energy and enthusiasm throughout your shifts.

Responsibilities:
  • Help customers find the perfect products, answering questions and providing solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production