Retail Sales Team Member

5 days ago


Greenwood, Indiana, United States AutoZone Full time

AutoZone's Senior Retail Sales Associate drives sales through superior customer service, exceeding customer expectations and providing a WOW Customer Service experience. In this dynamic role, you will perform daily assigned duties while remaining compliant with company procedures and living the AutoZone pledge every day.

**Key Responsibilities:**

* Deliver exceptional customer service, ensuring customer satisfaction and loyalty

* Complete assigned store tasks efficiently and effectively on assigned shifts

* Operate cash registers and follow established cash handling procedures

* Maintain a safe working environment, including PPE

* Keep store appearance and merchandising standards up-to-date as directed

* Restock merchandise and ensure it is placed in designated areas

* Use ZNET to assist customers in finding merchandise or suitable alternatives

* Develop and maintain product knowledge and current promotions through AutoZone systems and information sources

* Practice GOTTChA and assist with installing wiper blades, batteries, and light bulbs

* Utilize OBDII to read codes from customers' vehicles

* Diagnose automobile problems and recommend solutions

* Communicate with managers regarding customer concerns and employee matters

* Develop more effective customer service skills

* Offer honest and trustworthy advice to customers regarding the best products that fit their expectations

**Requirements and Benefits:**

* High school diploma or equivalent required

* Basic knowledge of automotive parts is essential

* Excellent communication and decision-making skills

* Ability to lift, load, and deliver merchandise

* Flexibility to work varied schedules, including holidays, evenings, and weekends

* Competitive pay: estimated salary $50,000 - $65,000 per year

* Comprehensive benefits package, including medical, dental, vision, life, and short- and long-term disability insurance options

* Health Savings and Flexible Spending Accounts with wellness rewards

* Exclusive discounts and perks, including an AutoZone in-store discount

* 401(k) with company match and Stock Purchase Plan

* Opportunities for career growth and tuition reimbursement


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