Senior Director of Operations

4 weeks ago

Groveport, Ohio, United States CART Full time
Job Description:

We are seeking a highly skilled Senior Director of Operations to lead our fulfillment center and drive long-term growth for the organization. As an onsite leader, you will direct leadership and team members to achieve key goals and objectives, owning full P&L responsibility for the site.

Your primary focus will be on driving team execution of operational plans, delivering client satisfaction and financials, and growing and developing future talent. You will also be responsible for managing yearly budgets, developing operations managers, and owning operational standardization and continuous improvement.

Key Responsibilities:
  • Manage yearly budget and own monthly P&L for assigned site
  • Develop Operations Managers and Managers; Develop talent and site succession plans
  • Own operational standardization and continuous improvement
  • Develop and manage key client relationships at the operations level
  • Drive high levels of client Satisfaction and employee Engagement
  • Act as 'trouble shooter' for any hot spots that occur from time to time
  • Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
  • Build a culture of continuous improvement through execution of Operating Model
  • Provide direction and support to direct reports
  • Coach to ensure career development, productivity and quality objectives are consistently achieved
  • Maintain a working knowledge of all operational processes
  • Interact with senior management while providing updates and solutions on issues about business impact
  • Engage with broader team for support to site operations
Requirements:
  • Minimum of 7+ years of progressive Operations experience
  • Financial/Cost Management and ownership via budget building
  • 2+ years managing a 3PL fulfillment operation, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)
  • 2+ years of Wholesale Fulfillment Experience
  • Experience leading culture improvements and/or transformation
  • Experience in Lean and Continuous Improvement methodology
  • Proactive, numbers driven and a anticipated planner
  • Business, Leadership, Development experience
Preferred Qualifications:
  • Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
  • Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS)
  • Success during traditional holiday 'peak' ecommerce
  • Culture of improvement or transformation with continuous improvement experience
  • Bachelors Degree
Physical Demands & Working Conditions:
  • Able to lift 25+ lbs

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