Library Associate 3

4 weeks ago

Wildwood, Florida, United States Library Systems & Services LLC Full time

The Library Associate 3 role is a senior position within the Library Associate job family, typically found in large library locations with a staff of over 20. This role may involve supervising Junior Library Associates and is responsible for providing excellent customer service at the circulation desk. Key responsibilities include handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, and processing lost materials. Additionally, this role may involve planning and facilitating library programs and/or volunteer coordination.

Key Responsibilities:

  • Provide customer service to patrons by greeting, providing tours, and assisting patrons in all areas of the library.
  • Supervise junior Library Associates, including managing performance, evaluation, interviewing/hiring, training, and approving timesheets.
  • Work closely with Librarians and library management to plan, implement, and promote programming activities.
  • Process newly acquired library materials, including all identifying stamps, labels, and covers.
  • Inform library patrons of rules of conduct as necessary and enforce those rules when appropriate.
  • Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs.
  • Process damaged materials to ensure collections are maintained in a good condition.
  • Assist with library opening and closing procedures.
  • Support the reference desk in assisting patrons with questions.
  • Coordinate volunteers and assign duties, providing necessary training.
  • Know and understand the American Library Association's Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library.
  • Follow all legal and policy requirements related to patron privacy and custodianship of patron records.

Requirements:

  • H.S. Diploma or GED required; Bachelor's degree preferred.
  • Three years of library experience preferred.
  • One year of supervisory experience preferred.
  • Proficiency with library systems and databases.
  • Excellent communication skills, both written and verbal.
  • Multilingual speaking is a plus.
  • A high degree of proficiency in MS Office suite, including Excel, Word, and PowerPoint, is desired.
  • Excellent customer service skills.
  • Ability to work a regular schedule that may include a combination of days, evenings, and weekends.

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