Member Services Representative
4 weeks ago
Company Overview
Planet Fitness is a rapidly growing fitness company with over 2,000 locations across the United States and internationally. Our mission is to create a judgement-free zone where members can feel comfortable and motivated to reach their fitness goals.
Salary
We offer a competitive salary of $12.00 per hour, ensuring that our team members are fairly compensated for their hard work and dedication.
Job Description
Customer Service: As a Member Services Representative at Planet Fitness, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. This includes greeting members and guests, answering phones in a friendly manner, checking members in, touring and signing up new members, logging amenities, and communicating updates and events to members and guests.
Club Cleanliness and Maintenance: You will also be responsible for maintaining the cleanliness and upkeep of our fitness center, including mopping up spills, trash removal, cleaning windows and mirrors, re-racking weights, and regular cleaning of exercise equipment and tanning beds.
Qualifications & Requirements: To be successful in this role, you must have exceptional customer service skills, prior customer service experience preferred, and a high school diploma or GED equivalent. You must also be able to stand for prolonged periods, frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions. Ability to talk continually in person or on the phone during shift is also required.
Benefits: In addition to our competitive salary, we offer a range of benefits, including medical, dental, vision insurance, paid time off, free Black Card membership, 401(k) and Roth retirement savings plans, healthcare and dependent care flexible spending accounts, STD, LTD, term life insurance, and other benefits.
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