Customer Service Coordinator

3 weeks ago


Eastman, Georgia, United States Valence Full time
Job Summary

Valence Surface Technologies is a leading provider of surface finishing solutions for the commercial aerospace, defense, space, and satellite industries. As a Customer Service Representative, you will play a critical role in ensuring the timely and efficient delivery of our services to our customers.

Key Responsibilities
  • Coordinate and expedite the flow of work within or between departments according to daily and weekly production schedules
  • Review the MRP system to ensure customer order due dates are in line with required delivery dates
  • Verify customer purchase orders against internal work orders to ensure that the company can comply with process requirements and all processes have been flowed down correctly
  • Provide continuous updates to customers on the status of their orders within the allotted 4-hour time frame
  • Communicate with customers on any additional blueprints, drawings, or other items needed for processing
  • Coordinate with production on obtaining ECDs for orders
  • Prepare orders in ship-out or other areas as needed
  • Develop daily reports on orders and communicate with production
Requirements
  • Strong attention to detail
  • Strong problem-solving skills
  • Ability to multi-task
  • Strong written and verbal communication skills
  • Ability to communicate effectively with others using the spoken word
  • Ability to communicate in writing clearly and concisely
  • Ability to deal with others in an antagonistic situation
  • Customer-oriented with the ability to take care of customers' needs while following company procedures
  • Reliable with the trait of being dependable and trustworthy
  • Organized with the ability to follow a systematic method of performing a task
  • Ability to utilize available time to organize and complete work within given deadlines
  • Self-motivated with the ability to be internally inspired to perform a task to the best of one's ability using one's own drive or initiative


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