Shift Leader
4 weeks ago
We are seeking a highly motivated and experienced Shift Leader to join our team at Domino's Franchise. As a Shift Leader, you will be responsible for supervising shifts and work areas to ensure high-quality products and customer service are delivered. You will also be responsible for managing operations, including the execution of all Company policies, procedures, programs, and systems.
Key Responsibilities- Supervise a restaurant team, maintain adequate shift staffing levels, and properly train team members to exceed customer expectations.
- Ensure compliance with uniform and appearance standards, and coach for improved performance.
- Manage operations, including the execution of all Company policies, procedures, programs, and systems.
- Ensure compliance with all federal, state, and local laws and ethical business practices.
- Deliver pizzas within a designated delivery area, and interact with customers at their homes.
- Receive and process telephone orders, and handle sensitive and confidential customer information in a responsible manner.
- Execute credit transactions and make bank deposits as necessary.
- Professionally and promptly respond to all customer concerns or issues, and solicit customer feedback to improve restaurant operations and build brand loyalty.
- High School diploma or GED
- Must be 18 years of age or older
- Must have a driver's license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and satisfactory vehicle
- Ability to work scheduled or unscheduled shifts, including nights, weekends, and as emergencies arise
- Ability to lead a team during a shift with no supervision
- Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
The work environment is fast-paced and dynamic, with varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
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