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Assistant Store Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Store Manager to join our team at Community Choice Financial Family of Brands. As a key member of our store management team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring the overall success of our store.
Key Responsibilities- Customer Service Leadership: Train, coach, and supervise customer service team members to ensure adherence to quality standards, safety procedures, and company policies.
- Risk Management: Assess the risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
- Customer Relationships: Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition.
- Store Operations: Maintain office security protocols, conduct proper opening and closing procedures, including management of vault and cash drawer.
- Compliance: Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
- Store Appearance: Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
- Education: High School Diploma or equivalent required.
- Experience: Minimum one year experience in customer service, sales, or retail, with at least 3 months of supervisory, key holder, or relevant leadership experience.
- Skills: Excellent verbal and written communication skills, ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Physical Demands: Ability to meet the physical demands of the position, which frequently include standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls.
- Leadership Experience: Leadership in a sales or customer service-oriented position.
- Management Experience: Management experience in retail, convenience store, grocery, financial, service, or related industries.
- Financial Experience: Experience in check cashing, document verification, money order processing.
- Language Skills: Bilingual English/Spanish is a plus and may be required for certain locations.
Community Choice Financial Family of Brands is a leading financial lender offering convenient money services online and in stores throughout Mississippi and Florida, short-term consumer loans, installment loans, check cashing, prepaid debit cards, money transfers, bill payments, and money orders.
