Customer Service Representative

6 days ago


Kaneohe, Hawaii, United States ATA Services Inc Full time

ATA Services Inc. is seeking a skilled Customer Service Representative to join our team in Hawaii. The ideal candidate will be responsible for providing exceptional communication services and operating a multiple-line telephone console to receive and place incoming and outgoing local, long-distance, and interisland telephone calls.

About the Role

This position requires a strong focus on customer service and attention to detail. The successful candidate will provide information to callers, staff, and visitors, monitor emergency signal and alarm systems, and maintain a log of daily activities.

Main Responsibilities

  • Maintaining accurate records of daily activities, including long-distance calls, emergency communications, alarms, and codes.
  • Providing excellent customer service through effective communication and problem-solving skills.
  • Performing various administrative tasks, such as maintaining calendars, updating patient information logs, and issuing safety equipment to staff.
  • Ensuring compliance with safety protocols and regulations.
  • Assisting with mail handling and receiving patients' valuables and monies.
  • Maintaining custody of select keys.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office programs.
  • Able to lift and carry moderately heavy packages, supplies, and equipment.

What We Offer

As a valued member of our team, you can expect:

  • A competitive hourly wage of $20.30.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About ATA Services Inc.

We are an equal employment opportunity employer committed to diversity and inclusion. We value our employees and strive to create a workplace that is respectful, inclusive, and supportive.



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