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Pet Adoption Services Supervisor

2 months ago

Coon Rapids, Minnesota, United States Animal Humane Society Full time

Are you enthusiastic about facilitating connections between individuals and their beloved pets? Do you possess experience in leadership roles? We are looking for a Pet Adoption Services Supervisor to make a significant impact. As a vital member of our energetic team, you will provide guidance and training to staff, oversee pet adoptions, and deliver outstanding customer service in a vibrant environment.

Objective: You are a sociable and communicative team player who leads by showing genuine care while also challenging your colleagues to grow professionally. You will act as the primary contact in the adoption area, addressing routine inquiries and concerns. Your contributions will foster a culture of continuous improvement and inquiry.

Compensation: $18/hour

Benefits:

  • Comprehensive health, dental, and vision insurance
  • Over 15 days of paid time off annually
  • 9 paid holidays plus 4 floating holidays each year

Work Schedule: Full-time; 40 hours per week

  • Shifts are 8 hours long
  • Weekend shifts: 9:45 AM - 6:15 PM
  • Weekday shifts: 11:45 AM - 8:15 PM
  • Preferred schedule: Sunday, Tuesday, Thursday, Friday, Saturday (with Monday and Wednesday off)

Key Responsibilities:

Leadership: Take ownership of outcomes, collaborate effectively, and hold yourself and your team accountable. Manage the opening and closing of the adoption center and coordinate daily tasks and schedules. Exemplify a coaching leadership style.

Customer Engagement: Welcome and address inquiries from both internal and external clients. Provide assistance and guidance regarding the adoption process. Handle merchandise sales and adoption transactions.

Effective Communication: Actively listen, pay attention, and responsibly manage information.

Team Support: Aid in coaching and training team members, organizing schedules, managing time records, and leading staff meetings. Ensure consistent service quality and maintain inventory levels while supporting animal care and daily operations.

Workplace Culture: Promote an inclusive and open work environment by embodying the organization's values and mission. Advocate for a culture of safety and encourage meaningful volunteer participation.

Additional Duties: As assigned.

Qualifications:

Availability: Consistent attendance, punctuality, and flexibility to work during operational hours, including evenings and weekends.

Experience: Leadership experience or a strong desire to lead is essential. Customer service experience is preferred.

Technical Skills: Proficient in computer use, particularly with Microsoft Office applications.

Adaptability: Ability to maintain professionalism and attention to detail in various situations, with a willingness to assist at different locations.

Communication Skills: Strong interpersonal and communication abilities, with the capacity to lead a team and collaborate effectively with both internal and external stakeholders.

Physical and Emotional Resilience: Must be capable of managing the physical and emotional demands of working in an animal shelter, including handling euthanasia when necessary. Ability to lift and carry up to 50 lbs. is required.

This position description outlines the general responsibilities and requirements for this role. It is not intended to be an exhaustive list of duties.

About the Organization:

The Animal Humane Society provides essential care and services to nearly 100,000 animals in need across Minnesota each year. As a leading animal welfare organization, we are dedicated to transforming shelter care and community engagement through innovative programs and advocacy efforts.

Commitment to Diversity, Equity, and Inclusion:

We recognize that people are central to our mission of creating a more humane world for animals. Our commitment to diversity, equity, and inclusivity shapes our culture and enhances our ability to serve both animals and the community effectively.