Contact Center Account Specialist

3 days ago


Midlothian, Virginia, United States Member One FCU Full time
Job Title: Contact Center Account Consultant

At Member One FCU, we are seeking a highly skilled and customer-focused Contact Center Account Consultant to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members, promoting credit union products and services, and consistently meeting or exceeding quality and sales goals.

Key Responsibilities:
  • Answer telephone inquiries regarding deposit and loan accounts, providing accurate and timely information to members.
  • Inform, educate, and advise members on credit union products and services, identifying opportunities to promote and sell.
  • Perform transfers, withdrawals, loan payments, and other transactions as needed, ensuring accuracy and efficiency.
  • Assist members with various account-related tasks, such as stop payments, direct deposit, and credit card inquiries.
  • Consistently meet or exceed monthly quality, sales, and time management goals, while maintaining a high level of customer satisfaction.
  • Build relationships with members and team members, promoting a positive and collaborative work environment.
Requirements:
  • High school degree with additional business courses preferred.
  • Prior experience in a busy public contact position at a credit union, financial institution, or retail outfit.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Ability to operate a computer and other office equipment, with experience in handling member requests and inquiries.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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