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ServiceNow Business Analyst/Technical Writer

2 months ago


Suwanee, Georgia, United States Insight Global Full time

Job Summary

Insight Global is seeking a highly skilled ServiceNow Business Analyst/Technical Writer to join their team as they work on building out IT Service Management (ITSM) in their ServiceNow environment.

Key Responsibilities

  • Collaborate with the ServiceNow team and the selected Systems Integration (SI) partner to collect requirements and business processes for the ITSM implementation project.
  • Work closely with stakeholders to understand business needs and develop technical documentation.
  • Develop and maintain accurate and up-to-date technical documentation for the ITSM implementation.
  • Provide technical writing and business analysis support to the ITSM implementation team.

Requirements

  • 5+ years of experience in ServiceNow technical writing and business analysis.
  • Strong experience in ITSM solutions and prior involvement in ServiceNow implementations.
  • Bachelor's degree in a related field.
  • Strong communication, documentation, and analytical skills.

Preferred Qualifications

  • Certifications in ServiceNow Business Analyst or Technical Writing.