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ServiceNow Business Analyst/Technical Writer
2 months ago
Job Summary
Insight Global is seeking a highly skilled ServiceNow Business Analyst/Technical Writer to join their team as they work on building out IT Service Management (ITSM) in their ServiceNow environment.
Key Responsibilities
- Collaborate with the ServiceNow team and the selected Systems Integration (SI) partner to collect requirements and business processes for the ITSM implementation project.
- Work closely with stakeholders to understand business needs and develop technical documentation.
- Develop and maintain accurate and up-to-date technical documentation for the ITSM implementation.
- Provide technical writing and business analysis support to the ITSM implementation team.
Requirements
- 5+ years of experience in ServiceNow technical writing and business analysis.
- Strong experience in ITSM solutions and prior involvement in ServiceNow implementations.
- Bachelor's degree in a related field.
- Strong communication, documentation, and analytical skills.
Preferred Qualifications
- Certifications in ServiceNow Business Analyst or Technical Writing.