Guest Advocate

Target is a Fortune 50 company with over 400,000 team members worldwide. We're an iconic brand and one of America's leading retailers.

We're seeking a Guest Advocate to join our team. As a Guest Advocate, you'll be responsible for providing exceptional customer service, resolving guest concerns, and promoting our services and offerings.

• Deliver a welcoming experience to all guests, including authentic greetings and personalized interactions.
• Scan and bag guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make guests aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and other features and offerings within the Target App.
• Be familiar with all fulfillment services and know how to direct guests to enroll, activate, and use them.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target's policies and procedures.
• Partner with leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
• Stock supplies during store open hours while being available for guests.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
• Support guest services such as Order Pick Up, Drive-up Orders, including Starbucks Drive-up, and Drive-up Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

• Communicate effectively, including using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Accurately handle cash register operations and cash transactions.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties, including but not limited to Drive-up, carryout, etc.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
• Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

We're an awesome place to work and care about our teams, so we want to make sure we're clear on a few more basics that we expect:

We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.

We're proud to offer competitive benefits, including financial and education assistance, well-being programs, and more. Find out more about our benefits and culture at target.com/careers.

We're an ADA employer and will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at target.com/help for additional information.

Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.