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Guest Advocate

2 months ago


Quincy, Massachusetts, United States Target Full time
About the Role

We're seeking a highly motivated and customer-focused Guest Advocate to join our team at Target. As a Guest Advocate, you will be responsible for delivering an exceptional shopping experience for our guests, ensuring they feel welcome, inspired, and rewarded.

Key Responsibilities
  • Provide exceptional guest service, customizing each experience and anticipating guest needs.
  • Engage with guests in a genuine way, asking questions to better understand their specific needs and providing solutions to improve their experience.
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests.
  • Execute adjacency changes, transitions, revisions, and sales plans for all departments.
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
  • Complete scans and system audit functions to ensure inventory accuracy.
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual, and guest requests) and backstock product from all departments.
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
  • Complete all backroom daily and weekly audits.
  • Operate power equipment only if certified.
  • Maintain backroom organization and location accuracy and follow equipment guidelines.
  • Follow processes accurately with attention to detail, monitor own progress, and accurately prioritize tasks.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
  • Support guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
What We're Looking For

We're looking for someone who is passionate about delivering exceptional guest service, is a team player, and is able to work in a fast-paced environment. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Requirements
  • Welcoming and helpful attitude toward guests and other team members.
  • Learn and adapt to current technology needs.
  • Work both independently and with a team.
  • Resolve guest questions quickly on the spot.
  • Attention to detail and follow a multi-step process.
  • Able to accurately handle cash register operations.
  • Able to climb up and down ladders.
  • Able to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.