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Onsite IT Systems Engineer

2 months ago

Hendersonville, Tennessee, United States VC3 Full time
Job Summary

We are seeking a highly skilled and experienced Onsite IT Systems Engineer to join our team at VC3. As a key member of our technical support team, you will be responsible for providing expert-level technical assistance and support to our clients on a daily basis.

Key Responsibilities
  • Client Support: Serve as the primary point of contact for all end-user issues at assigned client locations, providing timely and effective resolution to technical problems.
  • Troubleshooting: Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity, including but not limited to:
    • Customer line-of-business applications and common applications like web browsers and Microsoft Office
    • General network connectivity, including ISP
    • Common networking technologies such as DHCP and DNS
    • Wireless network performance and accessibility
    • Remote access technologies, including VPN, RDS, and Citrix
    • Operating systems on servers, desktops, and laptops
    • End-user iOS and Android mobile devices
    • Common peripherals, such as printers
  • Technical Administration: Complete technical administrative tasks, including but not limited to:
    • Virus/malware removal
    • Add/remove/change virtual server resources
    • AD/365/application password resets
  • Client Collaboration: Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs, and develop strategies to implement and support hardware and software tools.
  • Problem Identification: Identify recurring issues and initiate problem tickets for them.
  • Process Improvement: Make recommendations for improvements of supported hardware and software.
  • Vendor Engagement: Engage vendors, 3rd parties, and client subject matter experts (SMEs) as needed during the troubleshooting process.
Requirements
  • Technical Expertise: 2+ years of relevant technical experience, or 6 months of experience in a Service Technician I or II role at VC3.
  • Certifications: Microsoft 365 or Azure certifications highly desired.
  • Soft Skills: Good problem-solving and decision-making skills, ability to understand and analyze complex issues, self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
  • Technical Knowledge: At least 2 years of relevant IT experience fully supporting and building customer environments, and at least 2 years of experience managing and working with the following technologies:
    • Windows Server
    • Microsoft/Office 365
    • Active Directory
    • GPOs
    • Virus and Security
    • TCP/IP
    • DHCP
    • DNS
  • Virtualization Experience: At least 2 years of experience with virtualization technologies, including Hyper-V and VMWare.
Additional Information
  • Travel: Minimal travel is expected, however some is possible.
  • Criminal Background Check: Applicant selected will be subject to a criminal and department of motor vehicles background check and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
  • Benefits: VC3 offers a comprehensive benefit package and 401K/RRSP company matching.