Business Process Analyst

2 days ago


Houston, Texas, United States HSTN Market Admin Full time
Job Summary

We are seeking a skilled Business Process Analyst to join our team in a hybrid role. As a Business Process Analyst, you will play a crucial part in optimizing workflows and improving business processes.

In this role, you will observe existing workflows, document findings, and recommend solutions to management to meet company goals. You will also proactively identify opportunities for process improvement and optimization.

Key Responsibilities:

  • Observe existing workflow, document findings, and recommend solutions to management to meet company goals.
  • Proactively identify opportunities for process improvement and optimization.
  • Partner with onsite management in order to review and implement new workflows, policies, and processes that promote efficiency and increase system functionality.
  • Maintain accurate records and documentation of workflow activities, to include changes, recommendations, and resolutions that were made during site visits.
  • Participate in and/or lead various projects as identified by the Strategic Initiatives Project Manager; projects may have an impact on a single site or be companywide.
  • Participate in training staff on newly established and existing workflows.
  • Support and work closely with Clinical Operations Team, Regional and Site Operations Management, to include Northern CA and East Coast Operations as needed.
  • Ensure exceptional customer service by promptly responding to inquiries, providing assistance, and recommending solutions to meet the needs of the center.

Requirements:

  • Proven experience in workflow coordination and/or administrative support.
  • Previous experience in a site and/or scheduling is preferred.
  • Working knowledge of Microsoft Office products.
  • Strong time management skills and the ability to prioritize and meet competing deadlines.
  • Self-motivated and proven ability to work both independently or effectively as a team with a variety of healthcare specialists.
  • Requires strong communication, analytical, problem-solving, and presentation skills.


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