Customer Service Representative

20 hours ago


North Conway, New Hampshire, United States Citizens Full time

As a valued member of the Citizens team, you will play a key role in delivering exceptional customer experiences. This exciting opportunity is for a Customer Service Representative who can make a real difference for customers and the branch team.

You will be responsible for greeting customers in our lobbies, demonstrating technology, and creating amazing experiences that meet their financial needs.

Key Responsibilities:

  • Help customers achieve financial goals by providing personalized advice and solutions
  • Educate customers on Citizens products and benefits, including comprehensive health care coverage, 401K with corporate match, tuition assistance, mental health and wellbeing programs, and discounts on student loan refinancing
  • Meet quarterly referral goals and effectively respond to questions and concerns
  • Follow financial policies and procedures, including cash handling and state and local laws

Requirements:

  • A High School degree or GED
  • 1 year of demonstrated customer experience
  • Strong listening and communication skills
  • Ability to problem solve and provide solutions
  • Customer-centric approach to deliver exceptional service

Benefits:

  • Comprehensive health care coverage
  • 401K with corporate match
  • Tuition assistance
  • Mental health and wellbeing programs
  • Discounts on student loan refinancing

Salary Information:

$35,000 - $45,000 per annum (20 hours per week)



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