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Operations Supervisor

2 months ago

Lisbon, Maine, United States Dunkin' Full time

Job Overview

Position Summary

As a franchise operator of Dunkin', we prioritize our workforce just as much as we prioritize our customers. We appreciate dedicated and passionate employees and strive to support their growth and success.

The Operations Supervisor will oversee the comprehensive functioning of the restaurant, which includes recruiting and managing a team that provides outstanding customer service, as well as ensuring the financial success of the establishment.

In the role of daily manager of the restaurant, the Operations Supervisor is expected to:

  • Enhance sales and profitability through the proficient implementation of the company’s strategic plan.
  • Foster a constructive work atmosphere by promoting collaboration among team members through effective training, communication, and relationship development.
  • Maintain professionalism when interacting with customers, team members, and corporate leadership.
  • Serve as a role model for fellow team members by complying with all applicable labor and health regulations, as well as adhering to the standards and policies established by the company and the Dunkin' brand.
  • Demonstrate integrity, honesty, and accountability in all circumstances.

Employee Benefits:

  • Competitive Weekly Compensation
  • Paid Time Off
  • Discounted tuition for online degree programs at Southern New Hampshire University
  • Tuition reimbursement for eligible employees
  • Discounts on qualified wireless plans with AT&T (18%) and Verizon (17%)
  • Employee Meal Discounts
  • Medical and Dental Insurance with company contribution (for full-time employees)

Qualifications:

  • Prior managerial experience is preferred but not mandatory.
  • Experience in fast food or quick service restaurant settings is required.
  • Exceptional customer service abilities.
  • Strong verbal and written communication skills.
  • Outstanding leadership capabilities.
  • Ability to perform well under pressure and manage multiple tasks.
  • Financial literacy and problem-solving skills.
  • Access to a vehicle and a valid driver's license is required.
  • Capability to lift up to 50 lbs.
  • Must undergo a background check.

About Us:

We are a locally owned Dunkin' franchise, operating in a dynamic and fast-paced environment where you engage with loyal customers daily.

Please note that you are applying for a position with a Dunkin' franchisee, not Dunkin' Brands, Inc. or any of its affiliates. Any information submitted will be provided solely to the franchisee, who will be your sole employer. Franchisees are independent business owners who establish their own wage and benefit programs, which may differ among franchisees.