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Concierge Ambassador

2 months ago

Orlando, Florida, United States Hearthstone Nona Lakes Full time
Job Summary:

The Concierge serves as an ambassador for the Community, executing receptionist and other responsibilities to assist in the administration of the Community.

Key Responsibilities:
  • Provides a positive first impression to all who enter the Community
  • Answers and screens all incoming telephone calls in a courteous and professional manner
  • Greets all visitors in a friendly, courteous, and professional manner
  • Notifies Residents of visitors and instructs them according to Resident's instructions
  • Receives and processes incoming mail and accepts all outgoing mail/packages
  • Maintains and updates Emergency Phone Number Log and keeps log at front desk
  • Assists managers with various clerical responsibilities and pages staff as necessary
  • Takes RSVPs for special functions and oversees sign-up for scheduled transportation
  • Hands out maintenance requests forms and passes them onto Environmental Services Director
  • Performs other duties as necessary, to include light housekeeping duties
Requirements:
  • High School Diploma required
  • Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
  • Requires considerable initiative and judgment
  • Must have word-processing and clerical skills
  • Must be able to work flexible hours and participate in holiday activities
Physical Requirements:

Physically able to bend and reach, physically able to sit for extended periods of time

Working Conditions:

Required to work weekends and holidays as assigned, may be required to work on shifts other than the one for which hired, may be required to work extended hours (up to 16 hours per day)