Customer Experience Specialist
3 weeks ago
We are a fitness center that values our members and strives to provide them with an exceptional experience. As a Customer Service Representative, you will play a critical role in delivering this experience by providing outstanding customer service to our members, prospective members and guests.
Job DescriptionThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
To be successful in this role, you should have:
- A customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- An upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
We offer a range of benefits to support your career development and well-being, including:
- Employee discounts.
- Free uniforms.
- Opportunity for advancement.
- Training & development.
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