Customer Experience Specialist

3 weeks ago


Arvada, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Join Our Team

We are a fitness center that values our members and strives to provide them with an exceptional experience. As a Customer Service Representative, you will play a critical role in delivering this experience by providing outstanding customer service to our members, prospective members and guests.

Job Description

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  1. Greet members, prospective members and guests, providing exceptional customer service.
  2. Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
Facilitate needed updates to members accounts.Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.Qualifications/Requirements

To be successful in this role, you should have:

  1. A customer service background preferred.
  2. Basic computer proficiency.
  3. A passion for fitness and health.
  4. An upbeat and positive attitude.
  5. Punctuality and reliability is a must.
  6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  7. Strong listener with the ability to empathize and problem solve.
  8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Benefits

We offer a range of benefits to support your career development and well-being, including:

  • Employee discounts.
  • Free uniforms.
  • Opportunity for advancement.
  • Training & development.


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