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Customer Service Representative

2 months ago

Garfield, New Jersey, United States PriceRite Full time
Job Description

**Job Summary:**

To maintain a high level of presentation and cleanliness while pricing, stocking, and rotating merchandise in any department; to maintain neat, clean, and visually appealing departments; to provide our customers with accurate, friendly, and efficient checkout service; to accurately scan items, collect proper payment; and to provide proper change if necessary; and to perform other tasks as required in an efficient and safe manner, within Company policy.

Essential Job Functions:

  • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
  • Ability to perform basic math skills.
  • Ability to make change with all denominations of American currency.
  • Ability to stand/walk for the duration of a scheduled shift.
  • Ability to adhere to all local, state, and federal health and civil code regulations.
  • Ability to operate equipment as required by department; i.e. slicer, scale, can opener, wrapping machine, rotisserie, fryolator, cheese grater/cutter, case cutter, and stove/oven.
  • Ability to stand, bend, twist, reach, push, pull, and lift 25 lbs. to 75 lbs.
  • Ability to provide customers with superior service.
  • Maintain a neat, well-groomed appearance at all times and observe company dress code policies.
  • Ability to work with a wide variety of fresh, dried, and/or processed products, spices, and powdered substances without negative allergic consequences.
  • Ability to tolerate moderate amounts of dust and cleaning agents during routine housekeeping duties.
  • Ability to work in varying temperatures from cold to hot.
  • Ability to work cooperatively with others.
  • Ability to climb a ladder to retrieve items from overhead racking and storage areas.
  • Ability to meet all work schedules and comply with all time and attendance policies.

Job Responsibilities:

  • Maintain a clean, neat, organized, and safe work environment.
  • Maintain all department sanitation and QA standards, including cleaning and sanitizing all work surfaces, utensils, and equipment, sweeping, mopping, removing cardboard and trash as needed, and being able to operate a baler or compactor. Keep floor clear of debris and spills.
  • Check products received against an invoice.
  • Use a slicing machine and related equipment where applicable.
  • Prepare and replenish product for sale in any department where applicable.
  • Always operate equipment with all safeguards in place and in good operating condition. Observe safe methods of performing all duties.
  • Comply with all store rules, Company policies, safety requirements, security standards, and all local, state, and federal health and civil code regulations.
  • Dress according to company policy to include white shirt, black pants, apron, and name badge.
  • Comply with QA hand washing standards and use disposable gloves when handling unpackaged foods.
  • Greet all customers and provide them with prompt, courteous service and assistance.
  • Follow approved procedures for receiving, code dating, preparing, storing, and price marking, scaling, and restocking products to ensure quality, accuracy, and product rotation and protection.
  • Adhere to all federal, state, and local regulations as they pertain to all departments.
  • Keep displays and display cases stocked and properly turned and faced at all times in accordance with all department standards.
  • Be knowledgeable in and able to differentiate between various types of produce, meat, and where applicable, the deli/fresh seafood departments, and related merchandise, including seasonality, and price differences between varieties of similar classes of products.
  • Control freshness, quality, and temperature of product by following safe food handling procedures.
  • Understand operation of cash register and follow all cash handling procedures.
  • Accurately identify and scan product under correct department (when necessary), process all forms of accepted payments, collect proper payment, and provide proper change.
  • Handle damaged or return-to-stock products according to company policy, with priority attention given to refrigerated, perishable items, and sell-by date.
  • Be knowledgeable in the company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
  • Check refrigeration equipment for proper performance regularly; report any failure immediately as directed.
  • Remove trash to designated area. Remove cardboard to baler area and operate baler.
  • Complete price changes as directed by department manager.
  • Utilize and maintain equipment as required by department; report any equipment problems immediately.
  • Complete all applicable department training programs.
  • Comply with Price Rite service priorities: clean, fresh, and friendly.
  • Retrieve carts from the lot.
  • Must be 18 years old or older to operate balers, hi-los, power jacks, slicing machines, etc.
  • Perform other duties as required.