Culver's Crew Member

1 month ago


Clarksville, Tennessee, United States Clarksville Custard, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Culver's Crew Member to join our team. As a Crew Member, you will be responsible for providing exceptional guest service, ensuring that every guest who chooses Culver's leaves happy.

Key Responsibilities
  1. Provide personalized, exceptional guest service and hospitality.
  2. Maintain a neat, well-groomed uniformed appearance and demonstrate proper personal hygiene and food safety practices.
  3. Follow restaurant policy on attendance, respectful conduct of team members, and all other policies.
  4. Assist guests with product knowledge and promotional information upon request.
  5. Follow company safety standards at all times and look out for the safety of other team members and guests.
  6. Perform primary position responsibilities timely and accurately.
  7. Perform secondary position responsibilities timely and accurately.
  8. Assist with odd job responsibilities timely, upon manager on duty request.
  9. Answer the telephone courteously and professionally, within three rings.
  10. Prepare quality products while maintaining portion control and presentation within service goal times.
Qualifications
  • Flexible schedule
  • Reading and writing skills required
  • Communicates with guests, team, and management
  • Maintains a sense of urgency
  • Demonstrates trained food safety knowledge
Physical Abilities
  • Stand Constantly
  • Walk Constantly
  • Sit Occasionally
  • Handling Constantly
  • Lift / carry 10 lbs or less Constantly
  • Lift / carry 11-20 lbs Constantly
  • Lift / carry 21-50 lbs Frequently
  • Lift / carry lbs Occasionally
Team Member Performance Success Factors
  • Communication: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
  • Change Management: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
  • Decision Making & Problem Solving: Uses judgment, common sense, and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
  • Innovation & Creativity: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
  • Planning: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
  • Cooperation: Supports fellow team members and is cooperative in providing excellent guest service.
  • Quality of Work: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
  • Accountability: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.


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