Information Technology Specialist

4 weeks ago


Reston, Virginia, United States Navajo Transitional Energy Company, LLC Full time

About the Role

The Specialist IT Technical Support III is a key member of the Information Systems & Technologies (IS&T) department at Navajo Transitional Energy Company, LLC. This role is responsible for providing technical support to employees in a 24x7 environment, ensuring seamless operation of desktops, laptops, and other devices.

Key Responsibilities

  • Provide timely and effective technical support to employees, resolving issues and improving overall system performance.
  • Manage service requests, track incidents, and maintain accurate records of all activities.
  • Collaborate with the IS&T team to ensure consistent application configurations across user devices.
  • Participate in on-call rotation and after-hours emergency support model to ensure continuous service availability.
  • Stay up-to-date with the latest technologies and best practices to provide expert-level support.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • Minimum 4 years of experience supporting workstations and phones in a corporate environment.
  • Proficient administration of Windows 11-based workstations, printers, and other hardware, as well as applications in an Active Directory environment.
  • Strong understanding of IS&T systems interoperation, including client-server functionality, VPN, and VDI services.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

About Us

Navajo Transitional Energy Company, LLC is a leading energy company dedicated to promoting the development of the Navajo Nation's resources and new sources of energy, power, and transmission. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.



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